Delete your account
You can ask us to delete your X Challenge account at any time. Send the request from the email address the account uses, so we can tell it is you asking.
Email your deletion requestThis opens your mail app with the request written for you. If it does not, write to info@xchallenge.us yourself.
Before you send it
- Deletion is permanent. Your account, your recorded distances and your challenge history go with it, and we cannot restore them afterwards.
- A challenge you have paid for but not finished will not be refunded by deleting the account. If you want a refund, read the refund policy first — it has a time limit.
- Records we are required to keep for tax and accounting — an order and its invoice — are kept for as long as the law requires, separately from your account.