Terms of Service
1. Acceptance of Terms
By accessing or using the X Challenge website (xchallenge.us) or mobile application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and customers.
1.1 Age Requirements
You must be at least 18 years of age to purchase a challenge or create an account. By using our services, you represent that you are 18 years of age or older.
1.2 Updates to Terms
We reserve the right to update these Terms at any time. Continued use of the service after changes constitutes acceptance of the new Terms. We will notify users of significant changes via email when possible.
2. Description of Service
X Challenge provides virtual fitness challenges where users register for a challenge, track their activity using the X Challenge mobile application, and earn a premium hand-crafted medal upon completing the required distance. Medals are physical products shipped to the user's address after challenge completion is verified in the app.
2.1 Challenge Activation
After purchasing a challenge, users must download the X Challenge app for iPhone and activate the challenge by tapping "Start" within the app. An Android app is in development and is not yet available; until it is published, a challenge can only be activated and tracked on an iPhone. The challenge countdown begins upon activation, not at the time of purchase.
2.2 Medal Fulfillment Condition
Medals are shipped ONLY after the user completes the full required distance within the challenge window, as recorded by the X Challenge app. Purchasing a challenge does not guarantee medal delivery — completion is required.
3. User Accounts
To participate in X Challenge events, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.1 Account Accuracy
You agree to provide accurate, current, and complete information during registration and to keep your account details up to date. Inaccurate information may delay medal shipping or prevent challenge verification.
3.2 Account Security
You are solely responsible for safeguarding your password and for any activity that occurs under your account. Notify us immediately of any unauthorized access at info@xchallenge.us.
4. Challenge Rules & Fair Play
X Challenge operates on an honor system. Users are expected to accurately track and report their distances using the X Challenge app's GPS functionality.
4.1 Prohibited Conduct
The following are strictly prohibited: faking distances or GPS data, using multiple accounts, sharing account credentials, or any other form of cheating. Violations may result in permanent account termination without refund.
4.2 Health Disclaimer
Physical exercise involves inherent risks. Consult a qualified physician before beginning any new fitness program, especially if you have pre-existing health conditions. X Challenge is not responsible for any injury incurred during challenge participation.
5. Payments & Refunds
5.1 Pricing
All prices are listed in USD. Single challenges are priced at $45. Bundle pricing available for collection packages. Prices are subject to change.
5.2 Refund Policy
If you have not activated your challenge in the X Challenge app, you may request a full refund within 30 days of purchase. Once a challenge is activated (started), all sales are final. Refund requests must be submitted to info@xchallenge.us.
5.3 Payment Methods
We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB and UnionPay cards, and PayPal, Apple Pay and Shop Pay, via our secure Shopify checkout. The methods shown at checkout are authoritative.
6. Medal Delivery
6.1 Shipping Timeline
Medals are processed and shipped within 5-10 business days after challenge completion is recorded in the X Challenge app. Shipping is calculated at checkout.
6.2 Shipping Address
You are responsible for providing an accurate shipping address at checkout. Re-shipment due to an incorrect address provided by the user may incur additional charges.
6.3 Damaged or Defective Medals
If your medal arrives damaged or defective, contact us within 14 days of receipt at info@xchallenge.us with photographic evidence. We will replace the item at no cost.
7. Intellectual Property
All X Challenge content — including medal designs, collection concepts (Legends of Asgard, The Four Holy Beasts), logos, graphics, website content, and app interfaces — is the exclusive intellectual property of ELITE GROUP SPORTS AND SERVICES LLC. Unauthorized reproduction or distribution is prohibited and may result in legal action.
8. Disclaimers & Limitation of Liability
8.1 Service Disclaimer
X Challenge is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, and we are not liable for any loss of data or service interruptions.
8.2 Limitation of Liability
To the maximum extent permitted by law, ELITE GROUP SPORTS AND SERVICES LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
9. Governing Law
These Terms of Service are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Denver, Colorado.
10. Contact Information
For questions about these Terms of Service, please contact us: